Dispute Overview
Real-time status tracking and classification for dispute management.
Status: Under Review
Type: Item Not Received
Dispute Summary
Dispute ID
#DSP-99201
Order ID
#ORD-44829
Buyer
Sarah Jenkins
Vendor
Green Valley Orchards
Dispute Type
Quality Issue
Dispute Status
Investigation
Created Date
Oct 12, 2023
Last Updated
Oct 15, 2023
Buyer Statement
The shipment of organic apples arrived with significant bruising on approximately 40% of the produce. Reached out to vendor but received no response within 48 hours.
Buyer Evidence


Vendor Statement
The produce was inspected and cleared for shipment in perfect condition. Any damage must have occurred during third-party transit. We are willing to offer a partial discount for future orders.
Vendor Evidence


Refund & Resolution Options
Payout Holds & Risk Flags
Payout Hold Status
ACTIVE
Hold Reason
Open Dispute
Dispute Timeline
Dispute Created (Oct 12)
Buyer Submitted Evidence (Oct 13)
Vendor Responded (Oct 14)
Admin Reviewed (Oct 15)
Linked Financial Activity
Internal Notes
Add administrative findings...
Notes Log
Verified buyer shipping records. (Oct 14)