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Dispute Overview

Real-time status tracking and classification for dispute management.

Status: Under Review

Type: Item Not Received

Dispute Summary

Dispute ID

#DSP-99201

Order ID

#ORD-44829

Buyer

Sarah Jenkins

Vendor

Green Valley Orchards

Dispute Type

Quality Issue

Dispute Status

Investigation

Created Date

Oct 12, 2023

Last Updated

Oct 15, 2023

Buyer Statement

The shipment of organic apples arrived with significant bruising on approximately 40% of the produce. Reached out to vendor but received no response within 48 hours.

Buyer Evidence

Vendor Statement

The produce was inspected and cleared for shipment in perfect condition. Any damage must have occurred during third-party transit. We are willing to offer a partial discount for future orders.

Vendor Evidence

Refund & Resolution Options

Payout Holds & Risk Flags

Payout Hold Status

ACTIVE

Hold Reason

Open Dispute

Dispute Timeline

Dispute Created (Oct 12)

Buyer Submitted Evidence (Oct 13)

Vendor Responded (Oct 14)

Admin Reviewed (Oct 15)

Linked Financial Activity

Internal Notes

Add administrative findings...

Notes Log

Verified buyer shipping records. (Oct 14)

Admin Actions

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